Support

We’re here to help

If you have a question about the InnerMap app, your subscription or anything else, get in touch below. We aim to reply within [2 working days].

Common questions

How do I cancel my subscription?
Subscriptions are managed by Apple. On your iPhone, open Settings, tap your name, then Subscriptions, choose InnerMap and tap Cancel Subscription. You’ll keep access until the end of your current billing period.

Can I get a refund?
Payments go through the App Store, so refunds are handled by Apple. You can request one at reportaproblem.apple.com.

Where is my journal stored?
Everything you write in InnerMap stays on your phone. We can’t see it, and it isn’t stored anywhere else by us. Read our [Privacy Policy] for more.

What happens to my entries if I delete the app?
Deleting the app deletes your entries from your phone. If you want to keep them, export them first. They may also be included in your own iCloud backup, depending on your settings.

I’ve changed phones. Can I get my entries back?
Restoring from an iCloud backup, and add a short answer here.

Is InnerMap therapy?
No. InnerMap supports everyday wellbeing and personal growth. It isn’t a therapy, medical or crisis service.

Need support right now?

If you’re struggling or feel unsafe, please don’t wait for a reply from us:

  • Call Samaritans free on 116 123, any time

  • Text SHOUT to 85258

  • Call NHS 111, or 999 in an emergency

Programmes and mentoring

For questions about our programmes for schools and organisations, or 1:1 mentoring, visit our [Programmes page] or use the form above.

The phone-change answer depends on how your developer built the app, so check that one before publishing.

  • Email: iminnermap@gmail.com

  • Phone: 07484749448

“Neuroscience research shows that the only way we can change the way we feel is by becoming aware of our inner experience and learning to befriend what is going inside ourselves.”

Bessel A. Van Der Kolk.